| Are we easy to contact? |
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| Do we answer the telephone promptly? |
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| Are you able to reach the person requested? |
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| Is Customer Service knowledgeable & courteous? |
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| Can you get pricing information? |
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| Can you get order status and product availability? |
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| Do we have the products you want? |
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| Is the product available when you want it? |
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| Do our products meet or exceed your requirements? |
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| Do we deliver on time? |
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| Is the product satisfactory and damage free? |
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| Are the delivery personnel courteous and helpful |
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| Is the proper paperwork provided? |
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| Are invoices accurate and on time? |
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| Do MSDS's accompany deliveries of first time purchases? |
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| Are Certificates of Analysis sent (if requested)? |
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| Regarding your Superior salesperson: |
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| Is he or she knowledgeable and understanding of your needs? |
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| Does he or she follow up in a timely manner? |
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| Would you like increased contact with your salesperson? |
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Yes |
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No |
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| Would you like for someone to contact you now? |
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Yes |
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No |
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| Personal Contact Preferences: |
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| Do you prefer to fax orders or call them in? |
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Fax |
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Call |
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| Would you like to receive your invoices via email? |
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Yes |
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No |
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| Would you like the option of placing orders online or via email? |
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Yes |
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No |
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| Are there any other services you would like to see Superior offer? (Please explain) |
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Yes |
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No |
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| Please rate Superior's performance as a supplier |
Excellent |
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Poor |
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